The headlights in my 2014 Cadillac Srx are so dim it has become very dangerous to drive at night. It is a major safety issue and should not be overlooked by Cadillac or the NHTSA. When I put my high beams on, of course drivers coming the opposite direction put theirs on me. That must be seen if they are on the side of the road, not to mention my own visibility of the entire road. I live in a rural area, and there are so many animals, etc. I had to drive about 60 miles to my home a few weeks ago after dark, and I was a nervous wreck. It would be entirely their fault in my opinion. I told them if I was killed in an auto accident because I couldn't see, I would make sure my son never had to work a day again in his life. There are multiple complaints online about the cad headlights doing the same thing as mine. She said that is the only way they could repair it. $1500! I am a widow, living on social security, and do not have that kind of disposable resources. The issue is this: I was told they would be happy to repair it however I had to pay for it, and Cadillac would reimburse me. I was told by the service rep at fields Cadillac in jacksonville that it is a reflector behind the bulb, and they see it a lot. They advised I take it to the dealer, which I did. My passenger side headlight is so dim on regular (not high beam), that I cannot see the edge of the road. Thank you for your time and consideration. I am going to mention the problem with the defective que system that they are clearly trying to deny but did pay 90% of my $1000 repair without taking blame and of course this is not a real safety concern but worth describing because it shows a clear pattern of suppression and avoidance to recall a clearly defective part of a vehicle. The other problems with the wheel bearings and suspension are scary when you hear the noises and I think more scary when you ask for an estimate which I will put off deciding to take a chance with an area of the car that can truly cause death if the past means anything. This is a death waiting to happen and gm is barely going through the motions to make sure they are not ignoring it but blowing it off in many ways suppressing it in many ways. The headlights have been getting more dim causing safety issues at night forcing me to use the high beams to much and gm tried to force owners to pay to fix $1700 estimate out pocket with the hope & prayer they would reimburse through a third party that has been a nightmare as documented on:: Com/blog/20-2015-Cadillac-srx-owners-still-battling-with-headlight-problems/comment-page-5/#comment-1001328 and Com/0/owners-continue-to-struggle-with-Cadillac-srx-headlights/ I had more than one incident that shows my car could cause injury based on making mistakes for lack of visibility. Owners either have to be very careful or use their high beam headlights in night time traffic. If Cadillac is not responsible for this problem then why have they paid for replacements in the past and why will they consider paying for them now on a case by case basis? these aging Cadillac Srx models are not safe to be on the roads with these dim low beam headlights. I spoke to Cadillac customer care today and they said they may possibly assist in the replacement but I would have to submit a written estimate to them for review. The estimate I received today from everett Chevrolet-Cadillac in hickory nc was $1900 to replace both headlight assemblies with factory original parts. There had been complaints to Cadillac about these low output headlights but they kept this problem out of the public realm by quietly settling with those customers. During 20 Cadillac had a reimbursement program for people that complained or owners that received letters about the program which was handled by a 3rd party. The only fix is to replace the entire headlight assembly and this is usually done at a dealership because the whole front grill/bumper must be removed). Replacing the headlight bulb will not remedy the situation. Without the chrome coating the low beam headlights are very dim. The heat of the oem bulb deteriorates the chrome coating on the reflector until it appears as the dull white color of the plastic base material. The reflector of the low beam headlight is made of plastic with a chrome coating. The problem is related to the materials and design of the Cadillac Srx headlight assemblies. Problem: low beam headlights on 2014 Cadillac Srx: with age, the low beam headlights become too dim to drive at night even though there is nothing wrong with the actual headlight bulb.
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